“The feedback we have had from intermediaries is that service is just as important as product and the two
go hand in hand,” says Chris Pearson, Head of National Accounts.
“When an Intermediary recommends a lender to a customer, they need to be sure it’s going to be backed by
a service that will guarantee the timely and effective delivery of the end product. If it doesn’t, the whole sale
could fall apart.”
So how do we support the intermediary market?
Halifax Intermediaries Online is a world-class online application system that’s easy to use, and offers a fast
and efficient way to write more business. Full mortgage applications can be completed in a matter of minutes
and decisions can be given online in less than a minute in the majority of cases.
What’s more, you can monitor your customers’ applications at any time and find out the latest status of
mortgage cases by using our online case tracking service, offering you and your clients a greater level of
service.
Fast online processing is only a part of Halifax’s service proposition and the organisation has a clear
understanding of the diverse lending requirements intermediaries are often faced with.
Intermediary Sales Centres
Mortgage applications for loan amounts less than £300,000 are serviced at the processing centres that are
totally dedicated to providing a first class processing service to yourselves and your clients. Their key
objective is to issue a speedy Mortgage Offer that not only provides great service to your client, but also
creates time for yourselves to sell more mortgages rather than chasing outstanding cases. Checkout the
website below to see how you can help the processing centres to provide you with market leading service.
Experienced Local Business Development Managers
Local account management is supported through a force of experienced regional Business Development
Managers, who cover the whole country - providing a dedicated intermediary, award-winning service.
They are committed to helping you to succeed in your business, even for the most complicated cases.
Premier
For clients who require larger loans, Halifax’s Premier Mortgage Services focus on loans over £300,000.
Premier offers specialist underwriting and a tailored service. This experienced and dedicated team will
ensure you provide an outstanding service to your most demanding mortgage clients.
All Halifax core range products are available for loans up to £2 million and we offer a bespoke range
of products for loans over £2 million.
New Build
For those who want to get a foot on the New Build ladder, Halifax also offers a specialist New Build service
to help make sure clients don’t lose the plot they are trying to buy. |
